Posts Tagged: customer connection

Where’s your cookie?

Last week I stayed at a Hampton Inn and Suites. One of their perks is “cookie hour” whereby they have fresh baked cookies in the lobby from 8-9pm. It doesn’t get much better than than walking in from a long snowy day of traveling and finding yourself a fresh baked cookie. On my last night… Read more »

miiCard is changing the way we trust and transact online

How do you know the person you are talking to online is actually who they say they are?  That’s a problem that miiCard is trying to solve. It’s a HUGE challenge that doesn’t seem to phase them. Learn more in their words… Tell us about miiCard As the first identity service to prove ‘you are… Read more »

How to steal customers from your competitors

Even before you launch it’s important that you LOVE every single person that signs up.  These are the people that are going to either pay your bills and sing your praises or move onto a competitor.   The story below explains why Scott and I avoid gimmicks and put so much effort on support with KickoffLabs. We… Read more »

Experiment in Public

I love this discovery I found on the Harvard Business Review blog. Just under a third of companies with 1-10% growth preferred experimentation over other methodologies, such as statistical analysis, to identify revenue and operational improvement opportunities. Approaching half (46%) of companies with 11-20% growth prefer it, while well over half (56%) of companies with… Read more »

Following the Economy

Another trend that we at KickoffLabs hope to capitalize on is the rise of the economy from the ashes. In one of our last posts I talked about how the new economy is forcing people to start small. But starting small doesn’t mean not starting. I’ve intentionally tried to avoid using the word “Startup” as… Read more »